(Pictured on the right.) Although my work at Izzi does not have direct contact with the community, creating systems and processes for making these seem effortless for Izzi’s staff is something that I enjoy doing. In return, these systems/processes have an effect on how agency data is collected from the families that we serve. In recent years, the agency has grown to embrace new technology and electronic systems that we thought before the pandemic, were impossible or in the future for us to explore. Supervisors and managers are now looking at data to drive services, which makes us more inclined to plan out solutions, processes or systems instead of reacting to try to solve a problem. Izzi is known for quickly adjusting to community changes that affect the families and children in the county and by sharing our data with our community will allow us to continuously improve quality.